Privacy Policy

1. Information we collect

• Contact and business information: name, company, email, phone number, website, business type, and trade-account information.
• Order information: project name, vehicle or project type, dimensions, quantities, materials, finishing choices, deadlines, notes, quote totals, payment preferences, shipment details, and order status.
• Artwork and files: uploaded images, designs, logos, documents, archives, file names, file types, file sizes, and links you provide through Google Drive, Dropbox, WeTransfer, or similar services.
• Communications: questions, revision requests, approvals, proofs, support messages, and other correspondence.
• Technical information: IP address, browser and device information, pages viewed, referring pages, timestamps, logs, and cookie or similar technology data when collected by our site or service providers.
• Payment information: transaction status and related billing information. Payment-card details are processed by the applicable payment provider and are not intended to be stored directly in our order database.

2. How we use information

• Provide quotes, file reviews, design, printing, finishing, shipping, support, and trade-account services;
• Preflight artwork, prepare proofs, manage revisions, verify specifications, calculate pricing, and fulfill orders;
• Process payments, prevent fraud, maintain records, and enforce agreements;
• Communicate about orders, approvals, production, shipping, support, and service updates;
• Operate, secure, troubleshoot, analyze, and improve the platform and customer experience;
• Comply with legal obligations and protect the rights, safety, and property of customers, ANW Media, and others; and
• Send marketing communications where permitted. You may opt out of promotional email using the unsubscribe method provided, though transactional messages will continue.

3. How information is shared

We do not sell personal information for money. We may share information only as reasonably necessary with:

• Hosting, database, file-storage, analytics, security, communication, CRM, payment, and technology providers;
• Printers, production partners, installers, contractors, suppliers, and quality-control providers involved in your project;
• FedEx and other shipping, logistics, address-validation, and delivery providers;
• Professional advisers, insurers, auditors, and financial institutions;
• Government authorities or other parties when required by law or reasonably necessary to prevent harm, fraud, or misuse; and
• A buyer, successor, or adviser in connection with a merger, financing, reorganization, sale, or transfer of all or part of the business.

Service providers may use information only to perform services for us or as otherwise permitted by their agreements and applicable law.

4. Artwork confidentiality and portfolio use

Order details and uploaded production files are stored in non-public systems and are shared with personnel and service providers who need them to perform the requested work. Do not submit highly sensitive personal information, financial account credentials, health records, government identification numbers, or other data unnecessary for the project.

We will not knowingly publish confidential, unreleased client artwork solely because it was uploaded. We may display completed, publicly released work for portfolio or promotional purposes unless the applicable agreement, written confidentiality instruction, or law provides otherwise. Contact us before ordering if a project requires a nondisclosure agreement.

5. Cookies and analytics

Our website and service providers may use cookies, local storage, pixels, logs, and similar technologies to keep the platform functioning, remember settings, measure traffic, detect abuse, and understand site performance. Browser settings may allow you to block or delete cookies, but some functionality may not work correctly.

6. Data retention

We retain information for as long as reasonably necessary to provide services, support reorders and claims, maintain business and tax records, resolve disputes, enforce agreements, meet legal obligations, and protect the platform. Retention periods vary by record type. Files may be deleted or archived when no longer needed, and we do not guarantee indefinite storage of customer artwork. Keep your own copies of all source and final files.

7. Data security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No internet transmission, storage platform, or security measure is completely secure, and we cannot guarantee absolute security. You are responsible for using secure transfer links and protecting access to your own accounts and files.

8. Your privacy choices and requests

You may ask to access, correct, or delete personal information we maintain about you, or opt out of promotional communications, by emailing admin@serialwrappers.com. We may verify your identity and retain information where required or permitted for transactions, records, security, fraud prevention, legal claims, or compliance. Depending on where you live, applicable law may provide additional rights and appeal procedures.

We currently do not respond to browser “Do Not Track” signals because no uniform response standard applies. Where legally required, we will honor applicable opt-out preference signals.

9. Children

The platform is intended for businesses and adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted information.

10. External links and services

The platform may link to third-party file-transfer, payment, shipping, social-media, or other services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

11. U.S. processing and policy changes

Information may be processed and stored in the United States. If you access the platform from another country, applicable protections may differ. We may update this Privacy Policy by posting a revised effective date. Material changes will be communicated when required by law.

12. Contact

Privacy questions and requests may be sent to:

ANW Media, Inc. / Design Print Lab
Email: admin@serialwrappers.com